1. What this policy covers
This policy covers products and services you buy from BhoomiSeva and BhoomiAahar, run by HCF Tech Services Pvt. Ltd., such as food products, season baskets, farm inputs and soil tests. Partner fees and investments are governed by their own written agreements.
2. When you can return a product
- It was damaged in transit.
- It has a manufacturing defect.
- It arrived with a broken seal.
- You received the wrong item.
- A service you paid for was not delivered.
3. How to ask for a return
- Tell us within 3 days of delivery.
- Keep the product unused, in its original packaging, with the batch code visible.
- Share your proof of purchase and photos of the problem.
- Use the form on this page, message 95112-44414 on WhatsApp, or email info@bhoomiseva.com with the subject “Refund – Order ID” and your order number.
4. What cannot be returned
- Opened or partly consumed food products.
- Digital content, once accessed.
- Customised services, such as a protocol prepared for your field.
- Promotional items.